Long story short, I have to do community service to graduate and my transcript says I have completed all my hours and I havent done a single thing. My family is saying "well, its probably a glitch and you arent going to graduate when its time because of it."

halp

Go ask your school admin

I did, she told me its definite.

There's nothing we can do to help you here. Have a word with the governing body of whatever it is you're participating in.