If it's a graphics error you will have to force update it go and look for the graphics card that is your find the most recent update on Microsoft and do a force update if that doesn't work then you graphics card will need to be taken out and replaced or taken to another computer put in the new computer update it on the other computer so it can receive the update but the best solution first start pc in safe mode with internet the try to update if it updates then you have a virus blocking updates on the pc